📦 Shipping & Delivery
A: Yes, we provide international shipping to a wide range of global destinations. Currently, we support delivery to the following areas:
- North America: United States, Canada, Mexico.
- Europe: United Kingdom, Germany, France, Italy, Netherlands, Poland, Sweden, Belgium, Ireland, Turkey, Iceland, Norway, Switzerland, Serbia, Ukraine, Bosnia and Herzegovina, Georgia, Moldova.
- Asia: China, Hong Kong SAR, Macao SAR, Taiwan, Japan, South Korea, Malaysia, Philippines, Singapore, Thailand, Russia.
- Oceania: Australia, New Zealand.
- South America: Brazil, Argentina, Colombia.
- Middle East: United Arab Emirates, Saudi Arabia, Israel.
Remote Areas:
If your location is not listed or is in a remote area, please contact us at service@amvrshop.com to confirm if delivery can be arranged.
- Middle East: United Arab Emirates, Saudi Arabia, Israel.
Note for Remote Areas: If your location is not listed above or is considered a remote region, please contact our support team at service@amvrshop.com. We will be happy to check if we can arrange a special delivery to your address.
Orders are typically processed and dispatched from our warehouse within 1 to 3 business days.
US & EU orders take about 2–9 business days (via local warehouses/Amazon fulfillment). Other international regions average 7–15 business days.
Once your package ships, you’ll receive an email with a tracking number within 24 hours. You can also track it directly on our 17TRACK page.
US order prices include all taxes. For other orders, VAT is calculated and charged at checkout. Other regions may incur local customs duties upon delivery.
🛒 Ordering & Payments
Please be advised that once an order has been packed and dispatched, it can no longer be canceled.
If you wish to cancel an order before it is shipped, a cancellation fee of USD 0.50 will be applied to each refund. This fee applies regardless of the time elapsed since the order was placed (even if requested immediately). Please understand that this fee is not a penalty from us, but a direct recovery of the non-refundable processing fees charged by our merchant processors and credit card companies. We appreciate your understanding.
Enter your coupon code in the "Discount Code / Promo Code" box at the checkout page before confirming payment.
We accept all Major Credit Cards (VISA, Mastercard, AMEX) and Paypal.
Yes! An instant order confirmation with your order number is sent via email. Contact support if you don't receive it within 24 hours.
Contact us immediately at service@amvrshop.com. Orders can be canceled before packing for a $0.50 payment processor fee. Dispatched items cannot be canceled.
Usually yes, but depending on stock location and logistics, items may occasionally ship in separate packages with unique tracking links.
🛡️ Returns, Refunds & Warranty
We offer a 30-day return window from the date you receive your product. Items must be unworn, in original packaging, with proof of purchase.
If the item is defective or incorrect, we cover return shipping. For non-defective returns or change-of-mind, customer covers return shipping fees.
Email service@amvrshop.com with your order number, reason for return, and a quick photo/video of the issue.
Once inspected and approved, refunds are sent back to your original payment method within 10 business days.
Yes! All products bought from our store include a 1-Year Limited Manufacturer Warranty against defects in materials and workmanship.
🎮 Product Compatibility & Fit
Yes! Each product page clearly labels exact compatibility for Meta Quest 3, Quest 3S, or Quest 2.
Yes, our facial interfaces and head cushions are specifically built to fit both stock Meta straps and popular 3rd-party halo/battery straps.
Yes! Our facial interfaces include dial-adjustable depth mechanisms and extra room for glasses frames to prevent lens scratches.
Wipe PU leather pads with a damp microfiber cloth. Ice silk fabric pads are detachable and can be gently hand-washed with mild soap and air-dried.
You can reach our team anytime via on-site live chat or by emailing service@amvrshop.com. We respond within 24 hours!