We offer a 30-day return policy for eligible products, which means you have 30 days after receiving your item to request a return. Please review the following terms carefully before placing your order.

1. Return Eligibility

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You will also need your receipt or proof of purchase.

Customized products, including prescription lens inserts made according to your individual prescription, are not eligible for standard returns or refunds due to a change of mind, incorrect prescription details provided by the customer, or personal preference. As these products are specially manufactured based on the information provided by each customer, they cannot be resold to other customers.

This exclusion does not affect your rights regarding products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws. Please contact us if you experience any such issue so we can review your case and provide appropriate assistance.

2. Return Process

To request a return for an eligible product, please contact us at service@amvrshop.com or submit a return request through your Shopify customer account:

https://shopify.com/35627860104/account

If your return is approved, we will provide return instructions and, where applicable, a return shipping label. Items sent back without prior authorization will not be accepted.

When contacting us, please include:

• Order number or proof of purchase
• Reason for the return
• Photos or a video showing the issue, if applicable

3. Return Shipping Fees

For non-defective products:

Customers are responsible for return shipping costs. Original shipping and handling fees are non-refundable. Any applicable return shipping costs may be deducted from the refund amount.

For defective, damaged, or incorrectly supplied products:

Please contact us with photos or videos of the issue. If the issue is confirmed, we will arrange an appropriate resolution and cover applicable return shipping costs where required.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible at service@amvrshop.com so we can investigate and help resolve the issue.

For prescription lens products, please provide photos or videos of the issue and your order number to help us assess the situation.

5. Refunds

Once we receive and inspect an authorized return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us for assistance.

6. Contact Us

If you have questions about our return and refund policy, please contact:

Email: service@amvrshop.com

We recommend reviewing the product details and confirming your prescription information carefully before placing an order for customized lenses.