Note

Thank you for shopping with us! We're excited to provide you with a seamless shopping experience. Please allow for additional processing time during peak holiday and sale periods.

It generally takes 1-3 business days to process and dispatch orders from the warehouse. 

Shipping Countries

NA Area: United States, Canada, Mexico.

SA Area: Argentina, Brazil, Bolivia, Chile, Colombia, etc.

EU Area: United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, etc.

Oceania Area: Australia, New Zealand.

Asia Area: Japan, South Korea, India, Taiwan, Hong Kong, Macau, Malaysia, Philippines, Singapore, Myanmar, Thailand, Vietnamand, etc.

Middle East Area: United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Israel, etc.

Cross-regional Area: Turkey, Russia, Kazakhstan, etc.

Delivery Time 

Below is an overview of the estimated shipping times from our Chinese warehouses to different areas:

NA: United States : 6-9 days (Mainland) ; 15-25 days (Alaska, Hawaii, Puerto Rico)
 Canada, Mexico: 10-15 days

SA:  Chile: 10-15 days
Argentina, Brazil, Bolivia, Colombia, etc.: 15-35 days

EU: United Kingdom: 3-5 days
Austria, Belgium, Czechia, Denmark, Estonia, France, Germany, etc.: 8-12 days
Norway, Estonia: 15-20 days

OC: Australia, New Zealand: 7-15 days
               
Asia: Japan, South Korea, Singapore, Taiwan, Hong Kong, Macau: 6-10 days
Malaysia, Philippines, Singapore, Myanmar, Thailand, Vietnamand, etc.: 10-20 days
         
ME: United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Israel, etc.:  6-10 days

Cross-regional: Turkey, Russia, Kazakhstan, etc.: 10-20 days

Shipping Fee

Orders under $10 will be charged $5.99 shipping, and over $10 free shipping.

Taxes & Duties

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.

For EU customers (Except for Estonia, Norway and some island areas), we will charge VAT to customers in the European Union (EU) at checkout, so that customers in the EU do not have to pay taxes upon delivery of their products.

Shipping Process:

All orders will be shipped via 4PX carriers from our Chinese warehouses. They will be sent to local transfer stations and then delivered by the local post office.

Order Tracking:

Track your order's status using these links: https://www.amvrshop.com/apps/17TRACK

A shipping confirmation email will be sent once your order is shipped, enabling you to monitor its progress.

Shipping/Order Questions 

For any questions about shipping or your orders, please email our support team at service@amvrshop.com



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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return address

To start a return, you can contact us at service@amvrshop.com or you need to access new customer accounts via link: https://shopify.com/35627860104/account to request returns. 

Return fee

For each returned order, we will charge a return processing fee of $6-8.

Note

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us.

You can always contact us for any return question at service@amvrshop.com

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12-month worry-free warranty

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